Strategist in the field of digital marketing and service design. Bases her work on a human-centered approach. From the very start of her professional career, she has been associated with internet marketing of product and service businesses. Monika prepares and supports the implementation of strategies and helps in the processes of digitization of enterprises. A practitioner in the field of marketing activities for services and e-commerce, both in the B2B and B2C sectors. Has a cross-sectional knowledge of digital marketing tools.
For 6 years associated with the strategy in the digital area (from designing services through marketing to sales). She took the first steps as an account manager in marketing agencies, playing roles ranging from operational to the implementation of marketing strategies. From May 2022, Monika acts as a Digital Marketing Lead in Socjomania.
Monika has several hundred hours of training and consulting experience. She has worked with brands from various industries and sectors, from marketing and sales departments to management. She participates in consulting projects in the field of building strategies for small and large enterprises. Cooperated with brands such as Skanska, Nokia and Santander Consumer Bank Polska.
Certified in Facilitation Foundation, Change Management, Design Thinking, Agile PM Foundation & Practitioner (APMG International), Risk Management, as well as risk management in business according to ISO 31000. Risk analysis technician, internal auditor of the Quality Management System according to ISO 9001: 2015 (TUV Hessen).
The process of designing services in the spirit of Service Design is a creative undertaking. This does not mean, however, that it is based on our assumptions or assumptions. To develop services at a level that will satisfy more and more demanding customers, we use many tools, including: