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RASP’s Special Projects Department has implemented a new cooperation strategy based entirely on Customer Journey (CJ) management. We have supported the client’s team in expanding their knowledge in mapping client…
Read more →One of the main factors in the company’s success is customer loyalty. Research shows that getting a new user can be up to 6 times more expensive than retaining the…
Read more →After initial analysis and defining the possibilities, we proposed a game plan that included all the required activities, as well as additional elements that we considered necessary for the process.…
Read more →The process of designing services in the spirit of Service Design is a creative undertaking. This does not mean, however, that it is based on our assumptions or assumptions. To develop services at a level that will satisfy more and more demanding customers, we use many tools, including: